UK Standard Delivery
We send the shipments within 1–3 working days after the payment is received. Please note that all of our products are handmade & freshly made, so we kindly ask you for 1–3 working days for parcel preparation.
European Delivery Information
Additional Delivery Information
Refunds, Returns & Cancellation Policy
We really hope that you will be satisfied with your Daisy Soaps order. If, however, you change your mind for any reason, you may return any item in its original condition* for a refund, provided you contact us within 7 days of delivery.
To do so, please email us on email@example.com. You will then be entitled to a refund from Daisy Soaps, which will be paid as soon as possible (& in any event within 30 days).
Postage costs of returning items lie solely with the customer. Please ensure that the package is wrapped securely to avoid breakages & leakages. If your items arrive damaged, we cannot guarantee a refund.
For your protection, we recommend using a tracked & signed delivery service, as we cannot accept liability for goods lost in transit.
We can only refund via the initial payment method used.
Please enclose the following details with your returned products:
*Original condition means that there are no scratches or marks on the item, and the item’s packaging has not been opened or damaged.
Cancellations: We strive to dispatch and ship orders as soon as possible, & if you choose to cancel your order, this may incur a cost. If you would like to cancel your order, please email us on firstname.lastname@example.org, & we will do our best to assist you.
Faulty, damaged or incorrect items & orders
We conduct stringent quality control checks before dispatch. In the unlikely event that you do receive a faulty, damaged or incorrect item, please contact us on email@example.com, & we will assist you with your case.
Please note that the reporting of any faulty, damaged or incorrect items must be done on firstname.lastname@example.org within 28 days of receiving your items.
Any faulty, damaged or incorrect items reported after 28 days will not be accepted.
If returning items due to them being damaged or incorrect, we will refund you both the item cost & return postage costs. Returning the items are the responsibility of the customer, but please enclose a valid invoice or receipt indicating the return postage costs, which we will then fully refund.
Alternatively, you may choose to take a replacement or different products equalling the initial value of your order.